Hosting Overview

Environment

Setup

• IBM Power System running “I” 
• Secure data center
• Secured connection between member and data center using MNiT network
• Partition configured per member
• Connection secured to the member only
• Maintain disaster/recovery plan for IBM-i

Backup / Recovery

• Full “system save” nightly to disk storage (i.e. virtual tapes)
• Five (5) week virtual tape cycle
• Current week’s backups replicated to off-site disk storage 
• Monthly backups to tape, stored off-site, maintain 15 month rotation
• Year-end backups to tape, stored off-site, and retained per member’s preference 
• Alternate IBM-i available to recover at secondary location

Operational Support

Level 1 Support

• Focus on the activities to manage the IBM-i hardware, operating system, and equipment/software associated with backups, such as: 
• Monitoring of the IBM-i partition 
  
• Manage backups
• Apply hardware/operating system upgrades/patches 
• Restore objects as needed

Level 2 Support

• Level 1 tasks, plus control MIS activity directly related to MCIS Tax/CAMA and Payroll/HR software, such as: 
• Manage releases for MCIS Tax/CAMA and/or Payroll/HR software
• Apply releases/patches to utility software utilized by MCIS software
• Run MIS tasks for MCIS developed software
• Handle user profile provisioning on IBM-i, and setup on MCIS developed software 
• Monitor message queues, logs, journals, print queues, disabled sessions/profiles, subsystems
• Setup automated alerts

Level 3 Support

• Level 2 tasks, plus remaining MIS tasks associated with the IBM-I, such as: 
• Updating/patching of “non-MCIS applications and utilities
• Manage security access/ controls, with the goal of establishing and maintaining IBM-I security at level 30 or above
• Configuring devices
• Monitor/troubleshoot performance, communications, resource utilization issues